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Our Patient Advocates simplify healthcare for patients. Patient Advocates help our customers improve their healthcare experiences by working with them to answer all of their healthcare questions and resolve their medical and financially related concerns. Our customers feel more “in control” of their healthcare, are conscientious consumers of healthcare and feel hopeful about their health. We also prevent and detect healthcare fraud, waste and abuse to help our customers lower healthcare costs, spend less time on resolving financial healthcare problems and relieve their financial and emotional distress.

Do you understand your insurance coverage?		Do you understand what you are paying for?
Do you know if you are being overcharged for your prescriptions?		Are you communicating effectively with your healthcare providers?
Do you have a complete record of your healthcare history?		Do you have the time and energy to sort through your bills?

Click here to view more information on our Patient Healthcare Advocacy Program.

Healthcare is complicated. Patients often find themselves "stuck" or "lost" in our fragmented healthcare system. Current problems include but are not limited to:

• Soaring Healthcare Costs.

It continues to cost our country and our patients more and more. In 2012, healthcare is expected to be a $4.4 trillion dollar industry.

• Overpayments.

Over the last 12 years patients have paid $1.4 trillion in overpayments.

• Fraud, waste and abuse.

$60 – $120 billon each year is lost to fraud, waste and abuse. About 250,000 Americans per year are victims of Medical Identity Theft.

We make healthcare simple. Our Personal Healthcare Advocacy services navigate patients and their loved ones through the complex world of healthcare. Our Patient Advocates answer patient questions and resolve patient concerns. We help patients assemble and maintain personal health records and use their personal health information effectively, protect patients from medical and financial errors, help overturn patient denials and guard patients against Medical Identity Theft and fraud, waste and abuse.

• HEALTH$HIELD

HEALTH$HIELD enables patients to effectively manage, control and reduce their healthcare costs. HEALTH$HIELD guards against Medical Identity Theft and fraud, waste and abuse.




• Patient Healthcare Advocacy

In today’s complex world of healthcare, information is power. Our Patient Advocates empower patients to:

• Improve and simplify their healthcare experiences
• To feel “more in control”
• To become conscientious consumers of healthcare
• To feel hopeful about their health
• Assemble their healthcare FACTs^TM (clinical and financially related facts)
• To manage and control their healthcare information
• To make informed decisions about their care
• To facilitate the best care possible
• To manage, control and reduce their healthcare costs
• To make appropriate referrals
• To prevent clinically adverse outcomes
• To guard their protected health information from fraud, waste and abuse
• Patient Education Workshops and Seminars
• Patient Advocate Training and Workshops
• Patient Navigation Guidebook

Our Patient Advocates are a trusted resource for:

• People who do not understand how to navigate our healthcare system
• Answer patient questions
• Provide priority care referrals (and convenient access to care)
• Other related services, as requested
• People who do not have enough energy/time to take an active role in their care
• Pay bills
• Set-up insurance plans
• Monitor medical identity theft monitoring (i.e. similar to free credit reports)
• Other related services, as requested

Our Personal Healthcare Advocacy services are driven by extensive experience, research and scientific methodologies that promote positive patient outcomes and prevent adverse patient outcomes.